Now Hiring: Immediate Implementation Manager

The Implementation Manager will lead new customer implementations and oversee every step of their onboarding process. The Implementation Manager is responsible for ensuring an on-time and high-quality implementation process for all new customers.
  • Manage all communication with assigned customers
  • Lead all project management duties required for implementing and onboarding newly signed customers
  • Accurately communicate the mission of Immediate and present information through video conferencing or in-person meetings
  • Train customers remotely or in person and provide any help or education to new users through our help desk system
  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Offer service and technical support to users through phone, chat, and customer support software
  • Follow communication procedures, guidelines, and policies
  • Guide customers to use self-help resources
  • Keep records of customer interactions
  • Meet personal and customer service team goals

  • 2 years of customer success/implementation project management experience
  • Software troubleshooting, setup skills, and resolution
  • Experience implementing and integrating with Payroll systems preferred
  • Pleasant phone manners and skills, active listening, and strong interpersonal skills
  • Ability to work independently
  • Familiarity with project management tools
  • Familiarity with ticketing systems and CRM tools
  • Customer orientation and ability to adapt/respond to critical issues
  • Strong attention to detail
  • Flexible and adaptable personality
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Must pass a background check

  • Full-time
  • Medical, dental, vision, 401k 
  • On-demand access to your earned pay
Email your cover letter and resume to:

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