Now Hiring: Immediate Implementation Manager

Responsibilities:

• Manage all communication with assigned customers
• Lead all project management duties required for implementing and onboarding newly signed customers
• Accurately communicate the mission of Immediate and present information through video conferencing or in-person meetings
• Train customers remotely or in person and provide any help or education to new users through our help desk system
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Offer service and technical support to users through phone, chat, and customer support software
• Follow communication procedures, guidelines, and policies
• Guide customers to use self-help resources
• Keep records of customer interactions
• Meet personal and customer service team goals
  
  

Requirements:

• 2 years of customer success/implementation project management experience
• Software troubleshooting, setup skills, and resolution
• Experience implementing and integrating with Payroll systems preferred
• Pleasant phone manners and skills, active listening, and strong interpersonal skills
• Ability to work independently
• Familiarity with project management tools
• Familiarity with ticketing systems and CRM tools
• Customer orientation and ability to adapt/respond to critical issues
• Strong attention to detail
• Flexible and adaptable personality
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Must pass a background check

Benefits:

• Full-time
• Medical, dental, vision, 401k 
• On-demand access to your earned pay