The Support Specialist will provide product/services information and resolve any emerging problems that our customers face. In this role, the Support Specialist will help answer inbound tickets, take calls, and respond to chat by providing a quick and accurate response to the customer.
Offer service and technical support to users through phone, chat, and customer support software
Follow communication procedures, guidelines, and policies
Guide customers to use self-help resources
Keep records of customer interactions
Meet personal and customer service team goals
2 years of customer success experience
Familiarity with customer support software
Software troubleshooting, setup skills, and resolution
Pleasant phone manner skills, active listening, and strong interpersonal skills
Strong Google Drive skills
Ability to work independently
Customer orientation and ability to adapt/respond to critical issues
Strong attention to detail
Flexible and adaptable personality
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
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Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.