Now Hiring: Immediate Support Specialist | Immediate
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Now Hiring: Immediate Support Specialist

The Support Specialist will provide product/services information and resolve any emerging problems that our customers face. In this role, the Support Specialist will help answer inbound tickets, take calls, and respond to chat by providing a quick and accurate response to the customer.
Responsibilities:
  • Offer service and technical support to users through phone, chat, and customer support software
  • Follow communication procedures, guidelines, and policies
  • Guide customers to use self-help resources
  • Keep records of customer interactions
  • Meet personal and customer service team goals

Requirements:
  • 2 years of customer success experience
  • Familiarity with customer support software 
  • Software troubleshooting, setup skills, and resolution
  • Pleasant phone manner skills, active listening, and strong interpersonal skills
  • Strong Google Drive skills
  • Ability to work independently
  • Customer orientation and ability to adapt/respond to critical issues
  • Strong attention to detail
  • Flexible and adaptable personality
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Must pass a background check

Benefits:
  • Full-time & part-time positions available, daytime, weekend & evenings 
  • Medical, dental, vision, 401k 
  • On-demand access to your earned pay
 
Interested?
Email your cover letter and resume to:

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