Immediate helps businesses recruit, engage, and retain employees by providing a financial wellness solution that delivers on-demand access to earned wages. Immediate is looking for a customer-oriented service representative to join our team as a Support Specialist. 

What does a Support Specialist do?

The Support Specialist will provide product/services information and resolve any emerging problems that our customers face. In this role, the Support Specialist will help answer inbound tickets, take calls, and respond to chat by providing a quick and accurate response to the customer.


  • Offer service and technical support to users through phone, chat, and customer support software
  • Follow communication procedures, guidelines, and policies
  • Guide customers to use self-help resources
  • Keep records of customer interactions
  • Meet personal and customer service team goals


  • 2 years of customer support experience
  • Familiarity with customer support software 
  • Software troubleshooting, setup skills, and resolution
  • Pleasant phone manner skills, active listening, and strong interpersonal skills
  • Strong Google Drive skills
  • Ability to work independently
  • Customer orientation and ability to adapt/respond to critical issues
  • Strong attention to detail
  • Flexible and adaptable personality
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Bachelor’s degree
  • Must pass a background check


  • Full-time & part-time positions available, daytime, weekend & evenings 
  • Medical, dental, vision, 401k 
  • On-demand access to your earned pay

Ready to Apply?

If you are interested in applying to this job, please send your resume and cover letter to